We surveyed 549 CBA Insurances clients in September 2015. Here are the results.
92% of customers are satisfied with us (an increase of 2 points vs 2014)
100% of clients find us convenient to use (86% find us extremely or very convenient)
88% find we understand their business extremely or quite well
88% of our clients like us (half like us a great deal)
our premiums are comparable to other brokers (some are higher, some are lower but most are about the same)
Tailored policies and responsiveness are most important to our clients
92% find us extremely or quite responsive
99% of customers find us professional to deal with
We had Compliments from our clients (thanks guys!)
What a great friendly team at CBA.
Thanks to the team in CBA.
No. Happy with my dealings thank you.
Keep up the great service.
I had a claim several years ago and was most impressed with the way it was handled. From start to finish the claim was settled in a matter of days.
Great team and great to deal with.
Nil. Keep on doing what you do.
Always brilliant to deal with.
Keep up the good work.
Having a low staff turnover rate ensures that the team understand our business and continuity of that knowledge is with held. Staff are approachable, friendly and take action quickly.
All happy thank you very much....
we had some things to work on (we're working hard on them)
One person asked for less forms to fill in
One person asked for faster call backs
3 people had frustration with claims (including the actual insurer)
One person asked for a clearer breakdown of the cost to increase liability cover
And we had some great suggestions too
More detail about each policy
Annual reviews of cover
Regular updates on relevant topics
An online contract works quoting system (we have this!)